Replacement / Defected Policy
Goods received within 7 days are returnable or exchangeable if the product defects. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follows:
- Lens was torn or broken in SEALED bottle
- Lens was in odd shape in SEALED bottle
- Lens was expired in SEALED bottle
Torn/broken/expired; customer must take a photo of the lenses as a proof in order to proceed with a replacement. Without a photo, there will be no replacement will be made. Returned defects products will be inspected thoroughly. Exchangeable or refundable policy is void if the products show any sign of used.
Return and Exchange Policy
A few notes we would like to highlight to you if you wanted to proceed with the exchange case.
- Return shipping cost is borne by customers.
- Resend shipping cost is borne by customers.
- Exchange is possible, only when products condition is still re-sellable upon inspection at our side. (remain unopened)
XpressLenses reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
Cancellation Policy
If wish to cancel the order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
Once products are SHIPPED, and wish to cancel the order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
If the parcel being returned due to (incorrect address given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 30% administration fees of the total order value and deduct the shipping charges and refund the remaining amount.